5thNK Pronounced 5th and K is a Partner Distributor
5thNK made up of former eCopy employees supports remote and onsite worldwide,
as an eCopy Branded, Nuance Partner Distributor
Standard Support is the foundation for all eCopy Branded Solutions from Nuance support services programs and supplemental services.
Standard Support services are provided through Dealers / Partner Distributors.
eCopy Customers who have Purchased and Registered Maintenance and Support (M&S) Agreements
and have properly registered their software are eligible for support 1st tier through their Partner Distributor.
Agreements are available as part of the initial purchase of product with separately purchasable one year add-ons.
With standard M&S agreements the customer/ end user contacts 5thnK for support and related support issues.
This includes questions on product installation and operation. If 5thNK requires assistance, our technical resource will escalate an issue to the eCopy Team at Nuance, Customer Support Services on the customer/end user’s behalf. The web-based Ask eCopy system will be used by the our team to track and escalate issues. For customer/end users: Standard Support provides: 24 x7 access to the Ask eCopy online knowledgebase
5thNK Pronounced 5th and K is
a Partner Distributor of Nuance's eCopy branded Software