eCopy Support FAQ Process

eCopy Support

5thNK Pronounced 5th and K is a Partner Distributor
5thNK made up of former eCopy employees supports remote and onsite worldwide,
 as an eCopy Branded, Nuance  Partner Distributor 
Standard Support:

Standard Support is the foundation for all eCopy Branded Solutions from Nuance support services programs and supplemental services.
Standard Support services are provided through Dealers / Partner Distributors. 

eCopy Customers who have Purchased and Registered Maintenance and Support (M&S) Agreements 
and have properly registered their software are eligible for support 1st tier through their Partner Distributor.

Agreements are available  as part of the initial purchase of product with separately purchasable one year add-ons. 

With standard M&S agreements the customer/ end user contacts 5thnK for support and related support issues. 
This includes questions on product installation and operation. If 5thNK  requires assistance, our technical resource will escalate an issue to the eCopy Team at Nuance, Customer Support Services on the customer/end user’s behalf. The web-based Ask eCopy system will be used by the our team  to track and escalate issues. For customer/end users: Standard Support provides:  24 x7 access to the Ask eCopy online knowledgebase 

eCopy 5thNK

5thNK Pronounced 5th and K is 
a Partner Distributor of Nuance's eCopy branded Software

Our organization supports all eCopy Solutions we have eCopy Certified engineers including V5 on staff ready to assist you in installing, and supporting all Nuance eCopy Branded Solutions